This hasn't happened yet. We keep in contact with our clients all the time to make sure the design is heading in the right direction. Before we start to populate the pages with text and images we make sure that you are happy with the format and colour scheme. We never develop any idea too far until you are happy that you have what you want. Bear in mind though that "you get what you pay for" - if you have chosen a $99 contact package there are obviously limits to the time we will spend on the design process.